Benefits you’ll actually use and love

Using your benefits has never been easier. It’s as simple as paying for a cup of coffee. Tap or swipe your card and go.

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FAQ

Your most common questions, answered. Still wondering? Check out our help center.

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What can I buy with my Level Benefits™?
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Level BenefitsTM are built to give you the freedom and flexibility to make meaningful use of your benefits, with no restricted marketplace or preferred vendor list. For example, if you have a Food benefit, you can use it at grocery stores or restaurants, while employees with a Wellness benefit can opt for gyms, apparel stores, or fitness equipment stores. For more details about what’s covered by your plan, check your benefit summary in the Level App.  

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How do I use my benefits?
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If your plan comes with a Level Card, you can use it to pay for eligible purchases. Just activate your card in the Level App, then tap or swipe at checkout, like any other payment card. If your purchase requires a receipt, you’ll get a notification in the app.

If you don’t have a Level Card, or have to pay out of pocket for any reason, it’s easy to get paid back for eligible purchases. Be sure to save your itemized receipt, then submit your receipt in the app for reimbursement.

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I have a dental or a vision plan through Level. How does it work?
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You can use your dental benefits at any provider in the United States. Some dental providers are part of Level’s network, which offers discounted rates to Level members. You can search for in-network dental providers in the Level App—just look for the check mark next to their name and the in-network badge on their profile. At a dental office, share your Level ID so your provider can submit a claim to Level.

Level doesn’t have a vision network, so you can use your vision benefits anywhere, including online retailers. Just tap or swipe your Level Card at checkout, and be sure to save your itemized receipt.

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I have dependents. Can they use my benefits?
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It depends on your plan. Only members with dental or vision plans can enroll dependents. To enroll a dependent on your dental or vision plan, contact your HR team.

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I’m planning on traveling internationally. Can I use my Level benefits abroad?
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If you’re based in the United States, but traveling internationally, you can use your benefits abroad—just bring your Level Card. There are no foreign transaction fees, and you don’t have to set up travel alerts.

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If only all customer service could be as kind, helpful, and invested the way Level is. I've never had anyone so willing to sit down and talk me through my plan and benefits like they did.
Level member
I love [my company]...a big factor in me staying too is the Level benefits. Level benefits is amazing.
Level member
[Level Support] went above and beyond and called the provider I was interested in for an eye exam twice to ask them questions I needed answers too. I felt like I had my own concierge helping me! And [Support] emailed me a detailed explanation of how my vision plan works. I am someone who appreciates details a lot!
Level member

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